Customer Service

Common Questions

Delivery

Payment

Returns & Complaints

Questions about the products

Gift Card

Other Questions

Terms & Conditions

My Account

Contact Us

Common questions

Can I undo my purchase?

Absolutely, if you cancel your purchase immediately after the order, it is quickest and easiest to call us on 042-300 90 90. If the order is made in addition to telephone hours, you can always email.

Do you have an open purchase?

Yes, private individuals always have 14 days open purchase.

How do I make a return?

You can find our return form at the following link https://canvasbutik.com/aw_rma/guest/index/

Can I order a painting / poster of my own image?

Absolutely, on the following link you can make your own painting. You choose whether you want to order the design as a canvas board, poster or silencer.

https://canvasbutiken.se/g-r-din-egen-tavla/gor-din-egen.html

Where can I get my order?

The orders are sent to your nearest delivery point or home to your door. Depending on the size of the painting and your wishes. We notify via email and mobile phone when the packages are on the way.

Delivery

How long is the delivery time?

Pictures and posters are normally sent within 1-3 days.

What are the shipping costs?

Shipping is free to the nearest delivery point when ordering over SEK 499. For orders under SEK 499, shipping costs SEK 49. We also offer home driving for SEK 149. When driving home you will receive a sms and choose which day or evening you want delivery.

How are paintings and posters delivered?

Posters are delivered rolled up to the nearest delivery point. Canvas prints, oil paintings and sound attenuating boards are delivered clamped and ready for hanging.

What if I don't pick up my order?

If a shipment is not collected, a fee for shipping, handling and administration of SEK 395 incl. VAT. Specially ordered goods are charged the full value as well as freight and return shipping.

Payment

How and when is repayment made?

Depending on how you made the order, the money will be refunded. If you have chosen card payment, the money will be refunded to your card. If you chose an invoice, we credit the invoice when the goods are returned. If you have been able to pay the invoice, Klarna who handles our invoicing will refund the money.

Can I pay with card?

Yes, you can pay with VISA, MasterCard, American Express.

Can I order against invoice?

It's going great. You can order against an invoice and the invoice will be sent to your e-mail address in connection with the delivery. You can always log in to my.klarna.com or in Klarnas app to see your orders, pay the invoice or pay part.

Do you offer part payment / installment?

Yes, you choose Klarna Account to order with part payment.

Returns & Complaints

Do I have a right of withdrawal / open purchase?

You can order a return shipping within 14 days of your purchase. A return shipping costs from SEK 39 for posters to SEK 338 for the largest packages. After ordering a return shipping note, it is sent digitally to your e-mail. Open purchase does not apply to special orders. Special orders are goods made to order, such as paintings and posters of their own motif. Open purchase does not apply to companies. To make a return, fill out the form below link

How do I change a product?

Contact our customer service at info@canvasbutik.se and enter your order number together with the goods you wish to return. Also tell us what motives you want instead and we will help you.

What do I do if a product has been damaged or damaged?

Should anything have gone wrong in your delivery, fault or damage to an item, incorrect item or the wrong number of goods, please contact our customer service. Canvas shop is responsible for all costs including transport in connection with an approved complaint.

Questions about the products

Canvas Prints

We use only cotton canvas 380 grams. This gives vibrant colors that last year after year. The images are very resistant to UV radiation. Canvas prints are always delivered stretched on massive wedge frames. The cloth goes all the way over the edges of the wedge frame and is attached to the back. In this way, the prints is perceived to have a 3D effect. The subject goes beyond the edges without any visible frames. The tension can then be adjusted with wedges in the corner of the frame. We use the same tablecloths and wedge frames in our paintings as in personal paintings.

All canvases are produced in Sweden with environmentally friendly latex technology.

Noise-canceling Prints

Noise is one of our most common work environment problems. The reason is often poor acoustics, which makes talk and other sounds felt like noise. To solve the acoustic problems, we produce sound attenuating prints or wall absorbents as it is sometimes called. The prints are produced on specially adapted fabric for the best sound-absorbing ability, after which we clean acoustic panels with our prints. The paintings are 40mm deep, with no visible frames as the subject goes all the way to the edges. Behind the prints hangs the rope which allows you to easily hang up your board.

All soundproofing prints are produced in Sweden with environmentally friendly latex technology.

Poster

Our posters are produced in Sweden on premium paper (200gr) The print is environmentally friendly and very resistant to UV radiation.

Oilpaintings

Oil paintings are hand painted paintings with real oil colors, painted with patience and precision. The paintings are painted with a brush or plaque knit depending on the technique and design. We always paint on linen cloths and deliver the paintings on solid wedge frames. The cloth goes all the way over the edges of the wedge frame and is attached to the back. In this way, the board is perceived to have a 3D effect. The subject goes beyond the edges without any visible frames. The tension can then be adjusted with wedges in the corner of the frame. The board is delivered ready for mounting.

Frames and Stretcher bars

Wedge frames / Stretcher Bars: Wedge frames are made of wood pine. The frames are so-called solid wedge frames, 38mm. The width makes them last very well over time and gives them an exclusive feel.

POSTER FRAMES: Wooden frames are made of solid oak. They are not pigmented but only natural oiled. Metal frames are available in different colors and are made of aluminum. The frames have a matte finish.

Gift Card

Where do I buy gift cards?

You can buy the gift card at the following link. You specify who is the recipient and sender. The gift certificate is automatically sent to the e-mail address you specify when ordering. If you have not received the gift card, please check the spam. https://www.canvasbutik.se/tavlor/presentkort/

Other Questions

Can I order a painting of any size other than the one shown?

Yes, contact our customer service at info@canvasbutik.se and we will help you.

Can I change colors on a subject?

Usually it goes well. Contact our customer service at info@canvasbutik.se and we will help you.

Do you sell to companies?

Yes, contact our customer service at info@canvasbutik.se and we will help you.

Terms & info


PAYMENT OPTIONS

At canvasbutik.com we aim to provide safe and secure payment solutions that satisfy your needs and suit your lifestyle.

Credit Card

We use the latest technology to ensure safe and secure online credit card payments for our customers.

We accept credit card payments from both Visa Card and Master Card


PayPal

PayPal is one of the most popular payment options available on the internet for good reason; it is safe, secure and incredibly easy to use! Simply fund your PayPal account with your credit card or directly from your online bank and then you will not have to worry about entering your credit card numbers or connecting to your internet bank again to make payments online.


TECHNICAL INFORMATION ABOUT SAFE PAYMENTS WITH CANVASBUTIK

PCI-DSS

Your payment is secured with DIBS which is certified according to PCI-DSS. Important data such as card numbers and the CVC codes are processed on the DIBS website and all communication takes place on a secure and encrypted connection between DIBS and the relevant bank.


UCAF/3-D

If your card is connected to UCAF/3-D Secure it will automatically be processed on a UC3-D server. If you have not connected your card for UCAF/3-D online purchases you can do so by contacting your bank/card issuer.


3-D Secure

Canvasbutik.com supports 3-D Secure systems of card issuers such as 'Verified by Visa' and 'MasterCard SecureCode'. Click on the link for more information from the card issuers.


Delivery

After a complete order on canvasbutik.com you will receive an order confirmation e-mail where you can easily see all the details about your order such as shipping address, which paintings you ordered and the total price of your order.

Canvasprints delivery usually takes 2-4 working days and oil paintings take 3-4 weeks to deliver. Variations may occur, so please read more a detailed information at respective painting. We can not guarantee that the paintings will arrive within the indicated number of days, on which unforeseen delays may occur.

We reserve the right for any inaccuracies in the article information and we will not compensate for any delays.

The paintings sent to your nearest UPS Service Point.

You will receive a notice sent to your mobile phone and a notice by mail.

If an item is not picked up, a fee for shipping, handling and administration á 40€ - incl. VAT. Special Ordered items will be charged the full value and shipping and the cost for the return.


Best Price Guarantee

In Canvasbutik.com you never pay too much for your Canvas!

We have Best Price Guarantee at Canvasbutik.com on our canvasprints (Your own photo on canvas)! If for any unlikely reason you find your canvasprints at a lower price in another store, Canvasbutik.com will compensate you with 100% of the difference between the price you paid and the price that the other shop is selling it for.

The conditions for witch Best Price Guarantee entry into force


  • The second store must be a UK shop, either online or in a traditional shop and hold F -tax
  • If the store is an online store it may not be an auction site or similar, such as E-bay, Amazon etc
  • The canvas print must be the same size/wood frame that you bought at Canvasbutik.com.
  • The price in the other store must be the regular price and not a temporary sale or a promotion
  • Webshops charges extra for shipping and administrative charges. Shipping and fees must be included into the price for this to be comparable with Canvasbutik.com.
  • The offer from the other store must be verifiable by Canvasbutik.com.
  • The Best Price Guarantee is valid for 10 days from the time you order the Canvasprints at Canvasbutik.com.

Do the following...

Order as usual from Canvasbutik.com.

Notify our Customer Service and send either the URL of the online store where you found the product and a description of how we can find the product on their site, or the name and telephone number of the physical store where you found the canvas painting.

We investigate the information and replace you with 100% of the difference in price.


Risks during transport / Incorrect delivery / Return

We stand for the transportation risk from our warehouse to you (ie, damaged or lost goods). You bear the risk if the item Should be returned to us. If anything has gone wrong in your delivery, failure or damage to an item, wrong product or wrong number of goods, please contact our customer service. The error must be reportedwithin two days of receipt of such goods, notifications submitted later are not considered. Canvasbutik bears all expenses including transportation of an an approved complaint.

At return, you must contact our customer service to get a return number and a return slip. It is your responsibility that the product comes to us in an undamaged state. Therefore, make sure that the product packaged well, in its original packaging or equivalent. Return is not accepted until we have checked the item. Repayment will be made as soon as an approved return is received.

At unauthorized return return shipping will be charged. Item That comes in return without a valid return code is returned to the customer and the shipping will be charged.


Canvasbutik commits to always follow ARN (National Board) recommendations.


Form & Color Rendering

Paintings that you will find on Canvasbutik.com are uniquely hand-painted pictures. Therefore, there can never be two identical pictures. Thereof it may occur very slight differences in painting that you receive and the painting that you see on the screen.

Color Differences in oil paintings and canvas prints that can occur is usually because the screen is not calibrated allowing slight differences in color.

All orders are quality assured and approved by qualified personnel in Canvasbutik.com before sending.


Assurance

You have warranty on all products purchased from us. The warranty is valid for 6 months from the date the goods were delivered.

As an individual, you are covered by the law of consumption, which means you have complaints right for 1 year. Otherwise, the Swedish Consumer Law Applies.

Read more at Consumer Agency's website: www.konsumentverket.se

If you invoke the customer warranty and it transpires that the error is due to external influences then the warranty is invalid, the customer will bear any cost of repair. Our certified staff will first determine if the fault is due to an improperly manufactured item or sabotage after the product reaches the customer. The customer pays the shipping costs if the customer invokes warranty.


Returns / Customer Satisfaction Guarantee / Money Back In 30 Days

As an individual, you have 30 days to return all stock items. You can return the item within 30 days of shipment of the goods and get your money back. The item mustbe in the same state, ie. may not be used. The goods must be returned in its original packaging or equivalent. Otherwise, read under the heading Return. The customer pays for actual shipping and return shipping and any invoice costs. Return policy applies only to deliveries within the EU and not for special orders. Special orders are items not in stock but manufactured on request. If an item has to be ordered specially this is written on the product page. Return policy does not apply to companies.


Complaints

Our by far greatest goal is 100% customer satisfaction!

If something has gone wrong in your delivery, failure or damage to an item, you recieved the wrong item or the wrong number of goods, please contact our customer service. The error must be reported within two days of receipt of such goods, notifications submitted later are not considered. Canvasbutik bear all expenses including transportation at an approved claim.

Canvasbutik commits to always follow ARN (National Board) recommendations.

You should feel free to contact us at info@canvasbutik.se if there is something wrong with the delivery. We always listen to the customers feedback and try to to solve everything in a good way.

Have you received an incorrect or defective product, we will replace it for free!

Send an email to info@canvasbutik.com with the following instructions:


  1. Your order number
  2. Describe why you want to return the item
  3. Include any photo on the defective product.
  4. Do you want an exchange of goods, or a refund.
  5. Wait for approval and instructions for the return.
  6. If your purchased painting do not meet all your expectations, please contact our customer service within 2 days after you receive it.
  7. Do you have further questions or concerns, please feel free to contact us.

Personal responsibility and obligations

The use of our services on canvasbutik.com in your name is your own responsibility. You may not disclose your password to anyone. If there is reason to suspect that someone else entered, or have entered with your customer ID and password, you must change your password or contact Customer services info@canvasbutik.com immediately.

Canvasbutik.com take no responsibility for the actions carried out in your name, even if someone else made it with your password. We reserve the right to exclude you as a customer at a reasonable suspicion of abuse, and will then let you know this.

Canvasbutik.com reserves the right to change the terms of use.


Management of personal information

To buy on canvasbutik.se you must enter your details in the fields that are required for customer registration. Each time you add a new order with us, check that the specified address information is current.


Canvasbutik.com acting as a data controller in accordance with the Personal Data Act (PUL). Your name, address and other contact information is stored in our customer database along with details of your purchases. All information is treated by us as confidential.

Canvasbutik.com use customer information for two different reasons. These are:


  • to carry out customer reciprocal rights and obligations (eg payment and delivery)
  • as the basis for information and marketing.

With the support of the data we have about you, we can send out tailored information and marketing materials to you. These mailings will be by canvasbutik.se and we will not sell your information to other companies or organizations.

This means that your personal data is processed for the planning, implementing and following up our interactions with you. The data are also treated for statistical purposes - analysis and grouping for the selection and planning of the contact with you, in order to reach right customer with adequate information and in this way avoid unwanted information spread. Your address and contact details also announced to distributors and partners in UK in order to deliver the goods you ordered.


Google Analytics

Personal data is stored during the time they are present, in the time you have an ongoing relationship with canvasbutik.se and for some time afterwards then you can still enjoy the benefits of being a customer. Our clients often choose to come back again after a period of inactivity. To end customer relationship completely after an active purchase period we would be grateful if you notify us so that we can delete your information from our files.

You are entitled to free of charge once a year in writing to request information about the processing of your personal data occurs. You can always contact Customer Support at info@canvasbutik.com and request that any incorrect information about you will be corrected or deleted.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en .


Copyright

The images and design used on Canvasbutik's website is Canvasbutik's property or property to their respective copyright owners and are used by canvasbutik by permission of the copyright owners or their agents. It is not allowed to use them for reproduction or distribution, unless specifically approved by our website.


Loss of item

At a loss of item, Canvasbutik.com is only liable for the cost of your order.


FORCE MAJEURE

In the event of war, natural disasters, strikes, government decisions, failed deliveries from suppliers, costly event, and similar events beyond our control which is not reasonably foreseeable, and influences agreements and commitments on Canvasbutik.com page, allowing Canvasbutik.com not able to fulfill the agreement / pledge. Constitute the basis that Canvasbutik.com be released from their obligations to fulfill that contract.

We reserve the right for errors in text, prices or photo.


CEND AB
Org nr: 556878-8631
Harvgatan 6
254 48 HELSINGBORG
Sweden

Tel: 042-300 90 90
Telephone Hours: Weekdays 08.00-11.00 & 13.00-15.00
E-post: info@canvasbutik.se

© 2012 - 2019 Canvasbutik.se

New Customer

Creating an account has many advantages: paying faster, more addresses, saving orders etc.

Create an account

Existing Customer

Sign in

Contact Details

Mail: info@canvasbutik.se

Response Time: We respond to most emails within 2 hours of office hours and always within 24 hours of weekdays.

Telephone: 042-300 90 90

Telephone Hours: Mån-Fre 08.00-11.00 samt 13.00-15.00

Customer Service

  • Common Questions
  • Delivery
    • How long is the delivery time?

      Pictures and posters are normally sent within 1-3 days.

    • What are the shipping costs?

      Shipping is free to the nearest delivery point when ordering over SEK 499. For orders under SEK 499, shipping costs SEK 49. We also offer home driving for SEK 149. When driving home you will receive a sms and choose which day or evening you want delivery.

    • How are paintings and posters delivered?

      Posters are delivered rolled up to the nearest delivery point. Canvas prints, oil paintings and sound attenuating boards are delivered clamped and ready for hanging.

    • What if I don't pick up my order?

      If a shipment is not collected, a fee for shipping, handling and administration of SEK 395 incl. VAT. Specially ordered goods are charged the full value as well as freight and return shipping.

  • Payment
    • How and when is repayment made?

      Depending on how you made the order, the money will be refunded. If you have chosen card payment, the money will be refunded to your card. If you chose an invoice, we credit the invoice when the goods are returned. If you have been able to pay the invoice, Klarna who handles our invoicing will refund the money.

    • Can I pay with card?

      Yes, you can pay with VISA, MasterCard, American Express.

    • Can I order against invoice?

      It's going great. You can order against an invoice and the invoice will be sent to your e-mail address in connection with the delivery. You can always log in to my.klarna.com or in Klarnas app to see your orders, pay the invoice or pay part.

    • Do you offer part payment / installment?

      Yes, you choose Klarna Account to order with part payment.

  • Returns & Complaints
    • Do I have a right of withdrawal / open purchase?

      You can order a return shipping within 14 days of your purchase. A return shipping costs from SEK 39 for posters to SEK 338 for the largest packages. After ordering a return shipping note, it is sent digitally to your e-mail. Open purchase does not apply to special orders. Special orders are goods made to order, such as paintings and posters of their own motif. Open purchase does not apply to companies. To make a return, fill out the form below link

    • How do I change a product?

      Contact our customer service at info@canvasbutik.se and enter your order number together with the goods you wish to return. Also tell us what motives you want instead and we will help you.

    • What do I do if a product has been damaged or damaged?

      Should anything have gone wrong in your delivery, fault or damage to an item, incorrect item or the wrong number of goods, please contact our customer service. Canvas shop is responsible for all costs including transport in connection with an approved complaint.

  • Questions about the products
    • Canvas Prints

      We use only cotton canvas 380 grams. This gives vibrant colors that last year after year. The images are very resistant to UV radiation. Canvas prints are always delivered stretched on massive wedge frames. The cloth goes all the way over the edges of the wedge frame and is attached to the back. In this way, the prints is perceived to have a 3D effect. The subject goes beyond the edges without any visible frames. The tension can then be adjusted with wedges in the corner of the frame. We use the same tablecloths and wedge frames in our paintings as in personal paintings.

      All canvases are produced in Sweden with environmentally friendly latex technology.

    • Noise-canceling Prints

      Noise is one of our most common work environment problems. The reason is often poor acoustics, which makes talk and other sounds felt like noise. To solve the acoustic problems, we produce sound attenuating prints or wall absorbents as it is sometimes called. The prints are produced on specially adapted fabric for the best sound-absorbing ability, after which we clean acoustic panels with our prints. The paintings are 40mm deep, with no visible frames as the subject goes all the way to the edges. Behind the prints hangs the rope which allows you to easily hang up your board.

      All soundproofing prints are produced in Sweden with environmentally friendly latex technology.

    • Poster

      Our posters are produced in Sweden on premium paper (200gr) The print is environmentally friendly and very resistant to UV radiation.

    • Oilpaintings

      Oil paintings are hand painted paintings with real oil colors, painted with patience and precision. The paintings are painted with a brush or plaque knit depending on the technique and design. We always paint on linen cloths and deliver the paintings on solid wedge frames. The cloth goes all the way over the edges of the wedge frame and is attached to the back. In this way, the board is perceived to have a 3D effect. The subject goes beyond the edges without any visible frames. The tension can then be adjusted with wedges in the corner of the frame. The board is delivered ready for mounting.

    • Frames and Stretcher bars

      Wedge frames / Stretcher Bars: Wedge frames are made of wood pine. The frames are so-called solid wedge frames, 38mm. The width makes them last very well over time and gives them an exclusive feel.

      POSTER FRAMES: Wooden frames are made of solid oak. They are not pigmented but only natural oiled. Metal frames are available in different colors and are made of aluminum. The frames have a matte finish.

  • Gift Card
  • Other Questions
  • Terms & Info
    • Terms & info


      PAYMENT OPTIONS

      At canvasbutik.com we aim to provide safe and secure payment solutions that satisfy your needs and suit your lifestyle.

      Credit Card

      We use the latest technology to ensure safe and secure online credit card payments for our customers.

      We accept credit card payments from both Visa Card and Master Card


      PayPal

      PayPal is one of the most popular payment options available on the internet for good reason; it is safe, secure and incredibly easy to use! Simply fund your PayPal account with your credit card or directly from your online bank and then you will not have to worry about entering your credit card numbers or connecting to your internet bank again to make payments online.


      TECHNICAL INFORMATION ABOUT SAFE PAYMENTS WITH CANVASBUTIK

      PCI-DSS

      Your payment is secured with DIBS which is certified according to PCI-DSS. Important data such as card numbers and the CVC codes are processed on the DIBS website and all communication takes place on a secure and encrypted connection between DIBS and the relevant bank.


      UCAF/3-D

      If your card is connected to UCAF/3-D Secure it will automatically be processed on a UC3-D server. If you have not connected your card for UCAF/3-D online purchases you can do so by contacting your bank/card issuer.


      3-D Secure

      Canvasbutik.com supports 3-D Secure systems of card issuers such as 'Verified by Visa' and 'MasterCard SecureCode'. Click on the link for more information from the card issuers.


      Delivery

      After a complete order on canvasbutik.com you will receive an order confirmation e-mail where you can easily see all the details about your order such as shipping address, which paintings you ordered and the total price of your order.

      Canvasprints delivery usually takes 2-4 working days and oil paintings take 3-4 weeks to deliver. Variations may occur, so please read more a detailed information at respective painting. We can not guarantee that the paintings will arrive within the indicated number of days, on which unforeseen delays may occur.

      We reserve the right for any inaccuracies in the article information and we will not compensate for any delays.

      The paintings sent to your nearest UPS Service Point.

      You will receive a notice sent to your mobile phone and a notice by mail.

      If an item is not picked up, a fee for shipping, handling and administration á 40€ - incl. VAT. Special Ordered items will be charged the full value and shipping and the cost for the return.


      Best Price Guarantee

      In Canvasbutik.com you never pay too much for your Canvas!

      We have Best Price Guarantee at Canvasbutik.com on our canvasprints (Your own photo on canvas)! If for any unlikely reason you find your canvasprints at a lower price in another store, Canvasbutik.com will compensate you with 100% of the difference between the price you paid and the price that the other shop is selling it for.

      The conditions for witch Best Price Guarantee entry into force


      • The second store must be a UK shop, either online or in a traditional shop and hold F -tax
      • If the store is an online store it may not be an auction site or similar, such as E-bay, Amazon etc
      • The canvas print must be the same size/wood frame that you bought at Canvasbutik.com.
      • The price in the other store must be the regular price and not a temporary sale or a promotion
      • Webshops charges extra for shipping and administrative charges. Shipping and fees must be included into the price for this to be comparable with Canvasbutik.com.
      • The offer from the other store must be verifiable by Canvasbutik.com.
      • The Best Price Guarantee is valid for 10 days from the time you order the Canvasprints at Canvasbutik.com.

      Do the following...

      Order as usual from Canvasbutik.com.

      Notify our Customer Service and send either the URL of the online store where you found the product and a description of how we can find the product on their site, or the name and telephone number of the physical store where you found the canvas painting.

      We investigate the information and replace you with 100% of the difference in price.


      Risks during transport / Incorrect delivery / Return

      We stand for the transportation risk from our warehouse to you (ie, damaged or lost goods). You bear the risk if the item Should be returned to us. If anything has gone wrong in your delivery, failure or damage to an item, wrong product or wrong number of goods, please contact our customer service. The error must be reportedwithin two days of receipt of such goods, notifications submitted later are not considered. Canvasbutik bears all expenses including transportation of an an approved complaint.

      At return, you must contact our customer service to get a return number and a return slip. It is your responsibility that the product comes to us in an undamaged state. Therefore, make sure that the product packaged well, in its original packaging or equivalent. Return is not accepted until we have checked the item. Repayment will be made as soon as an approved return is received.

      At unauthorized return return shipping will be charged. Item That comes in return without a valid return code is returned to the customer and the shipping will be charged.


      Canvasbutik commits to always follow ARN (National Board) recommendations.


      Form & Color Rendering

      Paintings that you will find on Canvasbutik.com are uniquely hand-painted pictures. Therefore, there can never be two identical pictures. Thereof it may occur very slight differences in painting that you receive and the painting that you see on the screen.

      Color Differences in oil paintings and canvas prints that can occur is usually because the screen is not calibrated allowing slight differences in color.

      All orders are quality assured and approved by qualified personnel in Canvasbutik.com before sending.


      Assurance

      You have warranty on all products purchased from us. The warranty is valid for 6 months from the date the goods were delivered.

      As an individual, you are covered by the law of consumption, which means you have complaints right for 1 year. Otherwise, the Swedish Consumer Law Applies.

      Read more at Consumer Agency's website: www.konsumentverket.se

      If you invoke the customer warranty and it transpires that the error is due to external influences then the warranty is invalid, the customer will bear any cost of repair. Our certified staff will first determine if the fault is due to an improperly manufactured item or sabotage after the product reaches the customer. The customer pays the shipping costs if the customer invokes warranty.


      Returns / Customer Satisfaction Guarantee / Money Back In 30 Days

      As an individual, you have 30 days to return all stock items. You can return the item within 30 days of shipment of the goods and get your money back. The item mustbe in the same state, ie. may not be used. The goods must be returned in its original packaging or equivalent. Otherwise, read under the heading Return. The customer pays for actual shipping and return shipping and any invoice costs. Return policy applies only to deliveries within the EU and not for special orders. Special orders are items not in stock but manufactured on request. If an item has to be ordered specially this is written on the product page. Return policy does not apply to companies.


      Complaints

      Our by far greatest goal is 100% customer satisfaction!

      If something has gone wrong in your delivery, failure or damage to an item, you recieved the wrong item or the wrong number of goods, please contact our customer service. The error must be reported within two days of receipt of such goods, notifications submitted later are not considered. Canvasbutik bear all expenses including transportation at an approved claim.

      Canvasbutik commits to always follow ARN (National Board) recommendations.

      You should feel free to contact us at info@canvasbutik.se if there is something wrong with the delivery. We always listen to the customers feedback and try to to solve everything in a good way.

      Have you received an incorrect or defective product, we will replace it for free!

      Send an email to info@canvasbutik.com with the following instructions:


      1. Your order number
      2. Describe why you want to return the item
      3. Include any photo on the defective product.
      4. Do you want an exchange of goods, or a refund.
      5. Wait for approval and instructions for the return.
      6. If your purchased painting do not meet all your expectations, please contact our customer service within 2 days after you receive it.
      7. Do you have further questions or concerns, please feel free to contact us.

      Personal responsibility and obligations

      The use of our services on canvasbutik.com in your name is your own responsibility. You may not disclose your password to anyone. If there is reason to suspect that someone else entered, or have entered with your customer ID and password, you must change your password or contact Customer services info@canvasbutik.com immediately.

      Canvasbutik.com take no responsibility for the actions carried out in your name, even if someone else made it with your password. We reserve the right to exclude you as a customer at a reasonable suspicion of abuse, and will then let you know this.

      Canvasbutik.com reserves the right to change the terms of use.


      Management of personal information

      To buy on canvasbutik.se you must enter your details in the fields that are required for customer registration. Each time you add a new order with us, check that the specified address information is current.


      Canvasbutik.com acting as a data controller in accordance with the Personal Data Act (PUL). Your name, address and other contact information is stored in our customer database along with details of your purchases. All information is treated by us as confidential.

      Canvasbutik.com use customer information for two different reasons. These are:


      • to carry out customer reciprocal rights and obligations (eg payment and delivery)
      • as the basis for information and marketing.

      With the support of the data we have about you, we can send out tailored information and marketing materials to you. These mailings will be by canvasbutik.se and we will not sell your information to other companies or organizations.

      This means that your personal data is processed for the planning, implementing and following up our interactions with you. The data are also treated for statistical purposes - analysis and grouping for the selection and planning of the contact with you, in order to reach right customer with adequate information and in this way avoid unwanted information spread. Your address and contact details also announced to distributors and partners in UK in order to deliver the goods you ordered.


      Google Analytics

      Personal data is stored during the time they are present, in the time you have an ongoing relationship with canvasbutik.se and for some time afterwards then you can still enjoy the benefits of being a customer. Our clients often choose to come back again after a period of inactivity. To end customer relationship completely after an active purchase period we would be grateful if you notify us so that we can delete your information from our files.

      You are entitled to free of charge once a year in writing to request information about the processing of your personal data occurs. You can always contact Customer Support at info@canvasbutik.com and request that any incorrect information about you will be corrected or deleted.

      This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

      In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

      Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

      The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.


      Copyright

      The images and design used on Canvasbutik's website is Canvasbutik's property or property to their respective copyright owners and are used by canvasbutik by permission of the copyright owners or their agents. It is not allowed to use them for reproduction or distribution, unless specifically approved by our website.


      Loss of item

      At a loss of item, Canvasbutik.com is only liable for the cost of your order.


      FORCE MAJEURE

      In the event of war, natural disasters, strikes, government decisions, failed deliveries from suppliers, costly event, and similar events beyond our control which is not reasonably foreseeable, and influences agreements and commitments on Canvasbutik.com page, allowing Canvasbutik.com not able to fulfill the agreement / pledge. Constitute the basis that Canvasbutik.com be released from their obligations to fulfill that contract.

      We reserve the right for errors in text, prices or photo.


      CEND AB
      Org nr: 556878-8631
      Harvgatan 6
      254 48 HELSINGBORG
      Sweden

      Tel: 042-300 90 90
      Telephone Hours: Weekdays 08.00-11.00 & 13.00-15.00
      E-post: info@canvasbutik.se

      © 2012 - 2019 Canvasbutik.se

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Contact Details

Mail: info@canvasbutik.se

Response Time: We respond to most emails within 2 hours of office hours and always within 24 hours of weekdays.

Telephone: 042-300 90 90

Telephone Hours: Mån-Fre 08.00-11.00 samt 13.00-15.00